Privacy Policy

Introduction

bnn5 ("bnn5", "Platform", "we", "us", "our") operates the online betting and casino information platform accessible at https://bnn5.cam. We are committed to protecting the privacy of all individuals who access or use the Platform, including users located in Pakistan and other jurisdictions.

This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which that data is processed, the circumstances under which it may be shared with third parties, and the rights available to you as a data subject. This Policy forms part of, and should be read alongside, our Terms & Conditions.

By registering an account, making a deposit or otherwise using the Platform, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform.

Definitions

For the purposes of this Policy, the following terms carry the meanings assigned to them below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, location data, online identifiers or any factors specific to that person's identity.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, the bnn5 platform operator.
• "Data Processor" means any third party that processes Personal Data on behalf of the Data Controller.
• "KYC" means Know Your Customer — the identity and document verification process conducted on Account Holders.
• "AML" means Anti-Money Laundering — regulatory obligations to detect and prevent financial crime.
• "Cookie" means a small text file stored on a user's device by a website, used to maintain session information and preferences.
• "Account Holder" means an individual who has registered a verified account on the Platform.
• "Third Party" means any entity other than bnn5 and the Account Holder.

Data We Collect

bnn5 collects Personal Data in the following categories, depending on how you interact with the Platform:

3.1 Registration and Identity Data

• Full legal name;
• Date of birth;
• Email address;
• Mobile phone number;
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar) and country;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Computerised National Identity Card (CNIC), passport, driving licence);
• Proof of address documents (e.g., utility bill, bank statement);
• Selfie or live verification image where required;
• Source of funds documentation where required by AML procedures.

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps;
• Payment method references — for Pakistani users this may include wallet identifiers associated with payment channels such as Easypaisa or JazzCash, or bank account references for HBL, UBL, Meezan Bank or Bank Alfalah transfers. The inclusion of these names is for reference only; none of these providers endorse or support gambling operations;
• Transaction history and account balance records.

3.4 Betting and Gaming Activity Data

• Bet placement records, stakes, odds accepted and outcomes;
• Game session data including duration, game type, wager history and RTP calculations;
• Bonus activation, wagering progress and bonus settlement records.

3.5 Technical and Device Data

• IP address and approximate geolocation;
• Device type, operating system and browser version;
• Session identifiers and authentication tokens;
• Platform interaction logs and error reports.

3.6 Communication Data

• Support chat and email correspondence;
• Feedback and survey responses where voluntarily provided.

How Data Is Collected

Personal Data is collected through the following mechanisms:

Data Processing & Use

bnn5 processes Personal Data for the following specific purposes:

5.1 Account Management

To create, maintain and administer your Account, including authentication, balance management and communication regarding your account status.

5.2 Identity and Age Verification

To verify that Account Holders meet the minimum age requirement (18 years, or the higher minimum required by the operator/licence jurisdiction) and to confirm the accuracy of registration information submitted.

5.3 Transaction Processing

To process deposits and withdrawals, apply bonuses, calculate winnings and maintain accurate financial records for your Account.

5.4 Legal and Regulatory Compliance

To comply with applicable AML, counter-terrorism financing (CTF) and fraud prevention obligations. This includes screening of user identities against sanctions lists and conducting ongoing transaction monitoring.

5.5 Responsible Gambling

To monitor account activity for signs of problem gambling behaviour, to apply responsible gambling tools at the user's request and, in appropriate circumstances, to apply protective measures without user request where account activity indicates potential harm.

5.6 Service Improvement

To analyse platform usage patterns, improve user experience, identify and resolve technical issues, and develop new product features.

5.7 Marketing Communications

To send promotional communications, bonus offers and platform updates where you have opted in to receive such communications. You may withdraw consent at any time by contacting support or managing notification preferences in your Account settings.

Legal Basis for Processing

Where applicable data protection law requires a lawful basis for processing Personal Data, bnn5 relies on the following:

• Contract Performance: Processing necessary to fulfil the contractual relationship between bnn5 and the Account Holder, including account management and transaction processing;
• Legal Obligation: Processing required to comply with AML, KYC, tax reporting and other regulatory requirements;
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform improvement and responsible gambling oversight, where those interests are not overridden by your fundamental rights;
• Consent: Processing for marketing communications and non-essential cookies, where your explicit prior consent has been obtained. Consent may be withdrawn at any time without affecting the lawfulness of processing conducted prior to withdrawal.

Data Sharing

bnn5 does not sell Personal Data to third parties. Personal Data may be shared in the following circumstances:

7.1 Service Providers and Data Processors

bnn5 engages third-party service providers to assist with platform operations, including payment processing, identity verification, fraud detection, cloud infrastructure and customer support tools. These providers act as Data Processors and are contractually bound to process data only on bnn5's instructions and to implement appropriate security measures.

7.2 Regulatory and Law Enforcement Authorities

Personal Data may be disclosed to relevant regulatory bodies, licensing authorities, financial intelligence units or law enforcement agencies where required by applicable law, court order or regulatory directive. bnn5 will notify affected users where legally permitted to do so prior to such disclosure.

7.3 Business Transfers

In the event of a merger, acquisition, asset sale or corporate restructuring, Personal Data held by bnn5 may be transferred to the successor entity, subject to that entity assuming equivalent privacy obligations.

7.4 With Your Consent

bnn5 may share Personal Data with third parties in circumstances not described above where you have provided explicit prior consent to such sharing.

Data Retention

bnn5 retains Personal Data for as long as necessary to fulfil the purposes described in this Policy, including compliance with applicable legal, regulatory, accounting and reporting obligations. The following general retention principles apply:

• Active Accounts: Personal Data is retained for the duration of the Account relationship plus any additional period required by applicable law;
• Closed Accounts: Following account closure, core identity and transaction records are retained for a minimum period of five (5) years to satisfy AML, tax and regulatory audit requirements;
• KYC Documents: Identity verification documents are retained for the period mandated by the applicable licensing authority's AML/KYC framework;
• Support Communications: Correspondence is retained for a period sufficient to resolve any related complaint or dispute;
• Marketing Data: Data held solely for marketing purposes is deleted promptly upon withdrawal of consent or unsubscription.

Following the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

Cookies & Tracking Technologies

The bnn5 Platform uses cookies and similar tracking technologies to maintain session state, personalise user experience and collect analytics data. The following categories of cookies are used:

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using core platform features, but some personalisation features may be reduced. Note that clearing cookies will log you out of any active session.

Data Security

bnn5 implements appropriate technical and organisational measures to protect Personal Data against unauthorised access, alteration, disclosure or destruction. Security measures include:

• HTTPS/TLS Encryption: All data transmitted between your device and the Platform is encrypted in transit using industry-standard TLS protocols;
• Password Hashing: Account passwords are stored as one-way cryptographic hashes and are never stored in plain text;
• Access Controls: Internal access to Personal Data is restricted to authorised personnel on a need-to-know basis, with role-based access controls and audit logging;
• Two-Factor Authentication: Account Holders are encouraged to enable 2FA to add an additional authentication layer;
• Data Breach Response: bnn5 maintains an incident response procedure for data security breaches and will notify affected users and relevant authorities as required by applicable law.

While bnn5 takes data security seriously, no digital platform can guarantee absolute protection against all potential threats. Users are responsible for maintaining the security of their own login credentials and for reporting any suspected unauthorised account access to support promptly.

User Rights

Subject to applicable data protection law and any overriding legal obligations (including AML/KYC retention requirements), Account Holders have the following rights in relation to their Personal Data:

To exercise any of these rights, submit a written request to the support contact set out in Section 15. We will respond within a reasonable timeframe and will request identity verification before processing your request. Some requests may be subject to limitations where legal retention obligations apply.

Minors & Age Restriction

The bnn5 Platform is strictly for adults aged 18 years or older, or the higher minimum age required by the operator/licence jurisdiction. We do not knowingly collect Personal Data from individuals below the applicable minimum age.

If bnn5 discovers or receives credible notification that an Account has been created by a person below the minimum age, the Account will be suspended immediately, all Personal Data collected from that Account will be deleted in accordance with applicable law, and any funds on the Account will be handled in accordance with the operator's terms and relevant regulatory requirements.

If you believe that a minor has registered an account on the Platform, please notify us immediately using the contact details in Section 15.

International Data Transfers

The bnn5 Platform is operated from and data may be processed in jurisdictions outside of Pakistan. Where Personal Data is transferred to a country that does not provide the same level of data protection as the laws applicable in your home jurisdiction, bnn5 will implement appropriate safeguards to protect that data, which may include:

• Standard contractual clauses or equivalent mechanisms with Data Processors;
• Data processing agreements requiring equivalent technical and organisational security measures;
• Transfers only to jurisdictions recognised as providing an adequate level of data protection under the applicable framework.

By using the Platform, you acknowledge that your Personal Data may be transferred to, stored and processed in countries outside Pakistan.

Policy Amendments

bnn5 reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, applicable law, platform functionality or regulatory requirements. Where changes are material, we will use reasonable efforts to notify Account Holders via their registered email address or through a prominent notice on the Platform prior to the changes taking effect.

The revised Policy will be effective from the date stated at the top of this page. Your continued use of the Platform following any amendment constitutes your acceptance of the updated Policy. If you do not agree with the amended Policy, you must cease using the Platform and close your Account.

The most current version of this Policy is always accessible at https://bnn5.cam/privacy-policy.

Contact Us

If you wish to exercise any of your data rights, submit a privacy-related query or concern, or raise a complaint about the way bnn5 processes your Personal Data, please contact us using the following details:

• Support Email: [email protected]
• Subject Line: Include "Privacy Request" or "Data Rights" in the subject of your email so it is directed to the correct team.
• Live Chat: Available via the Platform interface as an operator-provided service during support hours.

We will acknowledge receipt of your request promptly and aim to provide a substantive response within 30 days. Complex requests may require additional time; we will advise you of any extension and the reasons for it.

If you are not satisfied with our response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection authority in the jurisdiction from which you are accessing the Platform.